How quickly will DCS Global respond to my inquiry?

DCS Global guarantees a response from a qualified engineer within 2 business hours for all web inquiries during business hours (8 AM–6 PM PT, Monday–Friday). For urgent infrastructure issues, our 24/7 NOC is available at +1 (916) 304-1535. Emergency P1 incidents receive immediate response regardless of time or day.

What information should I include in my initial inquiry?

The more context you provide, the faster we can route your inquiry to the right specialist. Helpful information includes: your industry and organization size, the infrastructure challenge or project you are facing, your approximate timeline, and any existing infrastructure constraints (power density, cooling capacity, compliance requirements). You do not need a fully formed RFP — a brief description of the problem is sufficient to start.

Does DCS Global charge for initial assessments and consultations?

Initial consultations are complimentary. DCS Global provides a no-cost infrastructure assessment for qualified enterprise organizations — typically a 2–4 hour discovery session followed by a written assessment summary. Detailed design work, feasibility studies, and formal assessments with deliverables are scoped and priced as professional services engagements.

Can I contact DCS Global for a project outside the United States?

Yes. DCS Global operates in 40+ countries and welcomes inquiries for international projects. Use the contact form and specify your country and project location. We will connect you with the appropriate regional team or confirm our coverage for your specific geography.

What happens after I submit the contact form?

After you submit the form, you will receive an automated confirmation. A DCS Global engineer (not a sales representative) will review your inquiry and respond within 2 business hours with either a direct answer, a request for additional information, or a proposed time for a discovery call. We do not add you to marketing lists without explicit consent.

Critical Infrastructure Emergency? Call now: +1 (916) 304-1535 — Emergency dispatch available 24/7/365

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Get in Touch

Start With a Risk Assessment

Most infrastructure conversations start with a vendor pitch. Ours starts with your problem. Describe your infrastructure challenge, your timeline, and your constraints — and we will give you a direct assessment of what needs to happen and whether DCS Global is the right firm to do it.

2-hour response time

40+ countries served

24/7 emergency line

Engineers respond — not sales

Schedule an Infrastructure Assessment

Complete the form below — most visitors finish in under 2 minutes. Fields marked * are required.

Step 1 of 3

What brings you to DCS Global?

Select the option that best describes your primary need.

Step 2 of 3

Your contact information

A senior engineer will use this to reach you directly.

Full Name

Company Name

Work Email Address

We will use this to send your confirmation and schedule a call.

Phone Number(optional)

Best number for a same-day callback.

Organization Type(optional)

Project Timeline(optional)

Step 3 of 3

Tell us about your project

The more context you provide, the better prepared our engineer will be for your call.

Primary Service of Interest(optional)

Estimated Budget Range(optional)

Helps us match you with the right team and proposal format.

Tell us about your project or business goals

Example: "We are evaluating AI infrastructure for approximately 500 GPU nodes and need a vendor-neutral design review."

Your information is kept strictly confidential. An NDA is available before any technical discussion. We will never share your data with third parties.

By submitting this form you agree to DCS Global contacting you about your inquiry. We will not share your information with third parties or add you to marketing lists without your consent. See our Privacy Policy.

No obligation. No sales pressure. A senior engineer responds within 2 business hours.

Prefer to reach us directly?

Sales & General Inquiries

+1 (916) 304-1535

[email protected]

Guaranteed Response Time

Within 2 business hours

What Happens After You Submit

We review your inquiry

Within 2 business hours — guaranteed.

A senior engineer contacts you

To discuss your requirements in detail. Not a sales representative.

Preliminary scope & estimate

We prepare an honest assessment of scope and budget at no charge.

Formal proposal delivered

Within 5 business days of our initial conversation.

Global Service Regions

Long Beach, CA

Headquarters

Americas

North & Latin America

EMEA

Europe, Middle East & Africa

Asia-Pacific

APAC Region

View all locations

Why Contact DCS Global

No-obligation consultation — we will tell you honestly if we are the right fit

Senior engineers respond — not sales representatives

NDA available before any technical discussion

Fixed-price contracts available for qualified projects

WCAG AA accessible, mobile-optimized experience

The Engagement Process

What Happens After You Contact DCS Global

The first conversation should be a diagnostic, not a sales call. We will ask direct questions, give direct answers, and tell you clearly what we think — including when the answer is that you need a different kind of partner.

Response Within 1 Business Day

A senior DCS Global engineer — not a sales representative — responds to your inquiry within one business day. Emergency infrastructure events receive immediate response.

Discovery Call (30–60 min)

We review your requirements, timeline, and compliance obligations. An NDA is available before any technical discussion. No proposal pressure on the first call.

Infrastructure Assessment

For qualified engagements, DCS Global conducts an on-site infrastructure assessment — documenting current state, quantifying risk, and identifying the gap between your requirements and your reality.

Fixed-Price Proposal

Based on the assessment findings, DCS Global delivers a fixed-price proposal with defined scope, schedule, named engineers, and documented deliverables. You know the cost before work begins.

Response Commitments

Contractual Response Commitments — Not Best Efforts

A clear picture of your infrastructure challenge, an honest assessment of the options available to you, and a specific recommendation for the next step — whether that is a formal assessment, a design engagement, or a referral to a firm better suited to your needs.

Event Type

Standard

Enhanced

Mission-Critical

P1 — Critical Failure

4 hours

2 hours

1 hour

P2 — Degraded Performance

8 hours

4 hours

2 hours

P3 — Non-Critical Issue

Next business day

4 hours

2 hours

P4 — Advisory

3 business days

1 business day

4 hours

Emergency Field Dispatch

Available

Priority

<4 hours

24/7/365 NOC Coverage

DCS Global's NOC is staffed by certified infrastructure engineers around the clock — not a help desk that escalates to engineers during business hours.

Global Field Dispatch

Field engineers available for on-site response in 40+ countries. Emergency dispatch within contractual SLA windows — no geography exceptions.

Contractual SLA Guarantees

Response time commitments are contractual — backed by service credits if DCS Global fails to meet them. We stand behind our commitments.

Monthly Performance Reporting

Every managed services client receives a monthly performance report documenting SLA adherence, incident history, and infrastructure health metrics.

FAQ

Contact DCS Global — Frequently Asked Questions

What to expect when you reach out to DCS Global.